Craftsy Reviews

Any of the material they filmed while under the bluprint branding is really great, but I've been with the 'new' craftsy for about 5 months and they haven't really added any new content as far as I can tell. Compared to some other creative subscriptions (I have an unlimited year long sub) this just feels kind of dated. I got a year long membership for a great price, which is good, because I would never pay full price for Craftsy. Some of their newer content are just these short little videos too, not really a class, which I think us kind of deceiving. I'm mostly taking drawing and painting classes, maybe some of the other content is updated more regularly? I have enjoyed a lot of content from Craftsy, just wish they would keep the fresh content coming, especially in the art category!

I've been a longtime subscriber to Craftsy, which then became Blueprint, and now Craftsy again. I am terribly disappointed in the new management of Craftsy in its current form. It's horrendous! For months I had no access to my owned Forever Classes, including the ones still owed to me. When they were finally made available I - and other Premium members - had until 12/31/20 to select and claim the outstanding balance of our classes. I figured I'd have enough time if I logged on to Craftsy.com on the morning of 12/31/20.

First of all, I had trouble at login. For the 2nd time I was made to re-establish an account user name and password on craftsy.com. Once I did that again, I followed instructions on how to select and claim 9 free Forever Classes. I Copied a CODE, selected a Class and "purchased" it for $0. It worked fine!

I returned to the instruction page and saw that the number of Forever Classes had correctly gone from 9, down to 8. I went to the CODE field to COPY my 2nd of 9 codes and the code showing was exactly the same as the one I had just used! I tried clicking on COPY but the message I got said that the CODE in question had already been copied/used. There was absolutely no way to clear the field or proceed to the next code. So I couldn't use any more of my Forever Class codes and at 11:59 Central Time I will have lost out on 8 free classes.

I sent a detailed email to *******@program-director.net. Didn't even receive an auto response.
So I phoned *******203 to speak to a Customer Service rep. After listening to loud music and repeated suggestions to request a callback, I did ask for my call to be returned. It only took about 30" for a return call. I explained the problem in detail. All the woman said in response was, "Just a minute." I was put back on HOLD with music that was even louder. After 10" of being on HOLD I heard a click, the music went silent and we lost connection. I didn't worry - afterall she had my callback number so I expected to hear back from her. Well it's been 6 hours and no call back. Guess I was wrong.

I updated my email to *******@program-director.net, who seems to be taking the day off today or maybe quit. Fine timing! Any fool would realize that the last day to redeem Forever Classes would be busy! I'm really fed up. I'd better hear from someone on January 2. And that person had better tell me the problem with their website has been fixed (or other accommodations made) and that the deadline for using Forever Class credits (in my case, 8), has been extended.

Whomever from Craftsy that reads this,
THIS IS A FAILURE TO PROVIDE CUSTOMER SERVICE... I am trying to be calm here but no one seems to be listening to me at all.
I was on an auto renewal for the subscription service. It was due to renew in November. I spoke to someone who said they would cancel my subscription when it is due to end in Sept and I will not be renewed.

2 months later, the money was STILL TAKEN OUT OF MY BANK ACCOUNT!
That led to overdraft fees ($75.00) because they took my bill money and when I called to complain they said it would be 5 days for the refund. When I complained they had to say that I didn't email the cancelation in time to avoid the auto renewal. THAT IS A BIG FAT LIE BECAUSE I SPOKE TO SOMEONE 2 MONTHS PRIOR. SO THAT IS BS!

I've spoke to TWO people on the phone AND now TWO additional customer service people via emails since SEPTEMBER. I asked Craftsy customer service to PLEASE ESCALATE this to some of authority that will pay attention to what I have said AND ask them to please call me personally. Someone emailed me back and said that it was up to e to contact the bank to sort this problem out for myself. We this would have NEVER HAPPENED IF YOU HADNT STOLEN MY MONEY!

Email exchanges are not successful if no one is reading what I write and not responding accordingly. This is the poorest customer service I have ever had and the more time I spend on this the angrier I get.

In the era we live in of social media, I would think you would work harder to address this, instead of repeating what the person said before you said. You should have just escalated it. Instead you made the matter worse with your comments. Unless this is in fact how this business is run. That would explain so much.

PLUS based on your response to me, clearly you didn't read my original complaint. If ANYONE bothered to lookup my account you would SEE that I CALLED, not emailed in SEPT, to cancel this in plenty of time to avoid auto renewal. Where in your AGREEMENT does it say I have to cancel 2 months prior to end my auto renewal status?

I need someone with some authority to address CRAFTSY's huge mistake here, instead of insulting me by telling me it was MY mistake and that I need to take up with my bank!

Shame on YOU Craftsy!

Karen Marshall

The new Craftsy platform is doing VERY sneaky things behind the scenes with your personal info. I sent them an email with an opportunity to explain but my specific questions regarding personal stored info was never actually answered. Here's what happened.
My husband received an email, at MY personal email address, from Craftsy as if he now owned the account. He has never had anything to do with my Craftsy/ Blueprint account. It's in my name only for years... the stored credit card for payment is in my name only. How would they even know my husband's name? I asked them this very question as well as HOW they could possibly associate this account with his name. They even went so far as to REMOVE my name and change my account to my husband's name. The first email response simply stated Human Error. When pressed for more info such as. How do you even know my husband's name?... ( I send only 1 additional email for a total of two) they will not respond and explain to me HOW it happened. Very very strange. Now I don't trust how they are handling our personal info... names, addresses and payment info. I'm just baffled and would like to just know HOW they obtained names, and who knows what else, of other family household members without them having any connection whatsoever to their website. VERY SUSPICIOUS and they won't explain it. Something is going on with our personal info so be very careful. If they would have just explained how it happened and how they obtained other household members names, info, whatever, I would not have had the need to write this. So like I said watch your info with these new owners.

I was in the middle of a lesson and when I got locked out of my classes. My subscription is paid. I've reached out for help 5 times. No response at all from customer service. The help center is just a chat bot. There is no way to reach a human.